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Long in the BlueTooth

posted by DL Byron on November 28, 2003

It’s refreshing when technology works and you don’t spend a day tweaking, configuring, or reparing an OS update, data sync, or whatever. This week, I upgrading my cellphone to a Sony Erikcsson T616. And, so far, using bluetooth, I’ve synced my address book from my laptop to the phone and used the phone as a modem to connect my laptop to the internet. I didn’t want a pda phone, but would like my contacts to sync on the phone and laptop. Done. I travel occassionally and just want to check email. If I can’t find a free wifi hotspot, I don’t want to pay to join a network for a day. Done. I just connect through my cell phone.

That was the easy part. Buying the phone and the service through AT&T Wireless was not. I suspect that they spent more time fighting the new cell phone rules than preparing for the churn and their systems have been crashing for weeks. If other providers in my area would have offered the T616, I would’ve gone to them. Finally, an experienced customer sevice rep helped me, but I still wondered how a company could perform so poorly.

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